Tuesday, August 2, 2011

Show them how it works

By: Rik Hoogenberg, chief executive officer

Change programs don’t often meet with a favourable atmosphere. Why? Because all too often, change programs haven’t worked. I am convinced that the vast majority of professionals within organizations are motivated and willing to deliver their best performance. But if IT support falls short, they get frustrated. And if even change programs to improve IT support fail, they lose interest.

That is why it is essential to demonstrate as soon as possible, that change works. Usually it is enough to show what others have done with Be Informed - it's amazing how similar problems businesses and government institutions face. Sometimes more is needed. At Be Informed, we are able to tackle the toughest and most intractable problem and within a few days up to several weeks we show how the solution works in practice. Not as a demo, but as an actual working system.

To do this, we work with dedicated specialists of the organization to understand the basics of the organization and it’s processes, in order to find the best possible solution. Shifting from a “no, it is very complex, it hardly can be done” towards a “we will solve it” state of mind. Once the core solution is up and running, the promise of change that works has been proven and other professionals can be involved for optimization. It is our experience that people don’t need to be convinced to contribute to it. Once they see the core solution at work, they will get inspired to be a part of it. Success sells itself.

Several Be Informed implementations have taught us that the key inspiration of a running application within such a short period of time was that the Be Informed business process platform restores the role of professionals within knowledge intensive administrative organizations. No longer will they be forced to adjust inadequate process results, Be Informed empowers them to add value to effective and efficient business processes. And this perspective initiates their collective dedication to the change program. This way, not only the Be Informed powered solutions add to the success of administrative organizations, but also the way in which they are implemented contributes to a mind shift within the organization.